Self-Exclusion Policy
This policy is issued by 3-102-963320 SRL, registration number 3-102-963320, the owner and operator of Rollion.bet. Rollion operates under Anjouan Internet Gaming Licence No. ALSI-202606054-FI2.
This policy explains how to exclude yourself from Rollion when you need to stop gambling for a fixed period or permanently. Self-exclusion is a protective restriction and is different from ordinary account closure or a short cooling-off period.
1. How to Self-Exclude
You may request self-exclusion through live chat, or by emailing support@rollion.bet from the address registered to your Rollion account.
Your request should include your username, full name, date of birth, registered email address, and preferred exclusion period. Rollion may complete a proportionate identity check before applying a request received outside a logged-in account.
2. Available Exclusion Periods
You may self-exclude for 1 day, 1 week, 2 weeks, 1 month, 3 months, 6 months, or 1 year, or you may choose permanent self-exclusion. Select the period carefully because an active self-exclusion cannot be shortened or cancelled before it expires.
3. Activation
Once received and verified, a self-exclusion request will be applied as soon as technically possible. Rollion will send confirmation when the restriction is active. You should stop using your account while awaiting confirmation and contact live chat if immediate assistance is required.
4. Effect of Self-Exclusion
While your exclusion is active:
- you cannot deposit, claim promotions, place wagers, or reopen the excluded account;
- Rollion will take reasonable steps to prevent access to the account;
- Rollion will take reasonable steps to suppress direct gambling marketing;
- pending wagers will be resolved under the applicable game rules;
- withdrawals remain subject to identity, security, AML, and payment checks; and
- the exclusion cannot be reversed before the selected period ends.
5. Remaining Account Funds
After pending wagers are resolved, Rollion will return legitimate withdrawable funds through an appropriate payment method, subject to required verification, payment-provider restrictions, and deductions permitted by law. Bonus funds will be treated under the applicable promotion terms.
6. Additional and Linked Accounts
You must not open or use another Rollion account during self-exclusion. Rollion will take reasonable steps to identify and close accounts linked through identity, contact, payment, device, wallet, or other reliable account information.
If another account is detected, it may be restricted while Rollion completes identity, security, and compliance checks. Legitimate funds will be handled in accordance with applicable law and Rollion’s Terms and Conditions.
7. Marketing During Self-Exclusion
Rollion will remove self-excluded players from direct gambling-marketing lists as soon as reasonably practicable. Messages already scheduled or controlled by an unaffiliated third party may take a short period to stop. Contact us if you receive Rollion marketing after exclusion.
8. Other Gambling Operators
A Rollion self-exclusion applies to Rollion and any additional brands expressly identified in your confirmation. Rollion may not know about exclusions held with unrelated operators. Consider self-excluding from other gambling websites and using blocking or payment-control tools.
9. Returning After a Fixed Exclusion
An account will not necessarily reopen automatically when a fixed exclusion expires. You may be required to submit a separate reopening request, complete a cooling-off period of [REOPENING COOLING-OFF PERIOD], and participate in a responsible-gambling review.
Rollion may decline reopening where player-protection, legal, security, or compliance concerns remain. A permanent self-exclusion cannot ordinarily be reversed.
10. Privacy
Self-exclusion information is processed to protect players, enforce restrictions, comply with legal obligations, and prevent circumvention. Information may be retained after account closure where necessary for these purposes. See our Privacy Policy.
11. Complaints
If you believe an exclusion was not applied correctly, immediately contact support@rollion.bet. Include the date and time of the request, the channel used, and any confirmation or supporting evidence.
Rollion will acknowledge a formal complaint within 72 hours and make good-faith efforts to resolve it within 30 calendar days. Unresolved complaints may proceed to the Alternative Dispute Resolution process described in the Terms and Conditions.
12. Responsible Gambling Information
Information about limits, warning signs, cooling-off tools, blocking services, and independent support is available in Rollion’s separate Responsible Gambling Policy.
13. Contact
For self-exclusion assistance, use live chat or email support@rollion.bet.
